
NEW YORK – One trip for their Jack Russell terrier in a plane's cargo hold was enough to convince Alysa Binder and Dan Wiesel that owners needed a better option to get their pets from one city to another.
On Tuesday, the first flight for the husband-and-wife team's Pet Airways, the first-ever all-pet airline, took off from Republic Airport in Farmingdale, N.Y.
All commercial airlines allow a limited number of small pets to fly in the cabin. Others must travel as checked bags or in the cargo hold — a dark and sometimes dangerous place where temperatures can vary wildly.
Binder and Wiesel used their consulting backgrounds and business savvy to start Pet Airways in 2005. The last four years have been spent designing their fleet of five planes according to new four-legged requirements, dealing with FAA regulations and setting up airport schedules.
The two say they're overwhelmed with the response. Flights on Pet Airways are already booked up for the next two months.
Pet Airways will fly a pet between five major cities — New York, Washington, Chicago, Denver, and Los Angeles. The $250 one-way fare is comparable to pet fees at the largest U.S. airlines.
For owners the big difference is service. Dogs and cats will fly in the main cabin of a Suburban Air Freight plane, retooled and lined with carriers in place of seats. Pets (about 50 on each flight) will be escorted to the plane by attendants that will check on the animals every 15 minutes during flight. The pets are also given pre-boarding walks and bathroom breaks. And at each of the five airports it serves, the company has created a "Pet Lounge" for future fliers to wait and sniff before flights.
The company will operate out of smaller, regional airports in the five launch cities, which will mean an extra trip for most owners dropping off their pets if they are flying too. Stops in cities along the way means the pets will take longer to reach a destination than their owners.
A trip from New York to Los Angeles, for example, will take about 24 hours. On that route, pets will stop in Chicago, have a bathroom break, play time, dinner, and bunk for the night before finishing the trip the next day.
Amanda Hickey of Portland, Ore. is one of the new airline's first customers. Her seven-year-old terrier-pinscher mix Mardi and 2-year-old puggle Penny are taking their first flight soon.
Hickey said the service was a welcome alternative to flying her dogs in cargo when she transplants them from her soon-to-be Denver home to Chicago to stay while she and her fiance travel to Aruba to get married.
"For a little bit more money, I have peace of mind," she said.
It was a stressful experience in a cargo hold that spurred Binder and Wiesel to start their airline. Their Jack Russell terrier, Zoe, flew once in cargo and Binder said they worried about how the dog was doing, but were unable to check on her or get information. The couple soon started looking for a better solution.
"One time in cargo was enough for us," Binder said, walking through an airplane hangar as Zoe trotted in front of her. "We wanted to do something better."
The company, which will begin with one flight in each of its five cities, is looking to add more flights and cities soon. In the next three years, Binder hopes to fly to 25 locations.
Among the big U.S. carriers that offer pet services, AirTran, Spirit, Southwest and JetBlue only allow pets to fly in the cabin. Most U.S. airlines charge between $100 and $125, but Delta and Northwest charge $150 for cabin trips. AirTran is the cheapest among big carriers at $69.
The charge is more to fly in the cargo or check-baggage holds. Delta and Northwest are the most expensive at $275. Alaska Airlines and Midwest charge the least, at $100. Frontier prices its checked pets fees between $100 and $200 and only takes pets as checked baggage.
Anne Banas, executive editor of SmarterTravel.com, questions the viability of an airline with such a specific niche.
"I'm not sure how sustainable it is," she said. "But if people are trying to go for a first-class service, it could make sense."
She said the service's popularity could spike in peak summer or winter months when airlines in some areas don't allow pets to travel.
Betsy Saul, co-founder of Petfinder.com, which has ranked the pet-friendliness of airlines for three years, said she's excited about the expected impact Pet Airways will have on pet travel across major airlines.
"The entire industry will stretch because of Pet Airways," she said. "It's a challenge that says 'let's make this (experience) better for pets.'"
McQ by Alexander McQueen
Is there a "mile-high" club for pets? Hmmm...a stud service in the sky?
Sorry...Hypno's Zoo article really twisted me. I will have nightmares tonight.
1"Pet Airways will fly a pet between five major cities — New York, Washington, Chicago, Denver, and Los Angeles. The $250 one-way fare is comparable to pet fees at the largest U.S. airlines."
Woohoo! Chicago! I might have to give this a try. My dog's getting up there in age so I think it might be time for her to take a trip on a plane. I need a vacation anyway...
2I love it. I would so love to bring my dog with me when I go home to visit my family.
I don't understand why an airline won't just let me purchase a seat for my dog if his carrier will easily fit on the seat.
3Allergies?
4I would enjoy flying a million times more if more pets were allowed in planes.
I think peanuts became less popular because many people have severe allergies to them. But you can take small pets on planes with you, can't you? I feel like I've seen people with small dogs.
5Some people are allergic to perfume, they don't ban that.
Some carriers will let you bring a small pet on board, but they have to fit in a carrier that fits under the seat in front of you. My dog is maybe 5 pounds to big too fit comfortably into a carrier that would fit. That is, he would fit, but he probably couldn't stand up and turn around.
But he would totally fit in a carrier that would fit on the seat, and half the time the price of an actual seat would be cheaper than the pet fees. (I have friends who just flew to San Diego and each round trip ticket was about $150, and they had to pay $150 each way for their dog, and that was with him in cargo!)
6I'm allergic to screaming babies and they aren't banned
7I thought they had stopped serving peanuts on planes because of allergies, but I just got some the other week. I think if you're scary allergic you can call ahead and make sure there's no peanuts. I imagine they could work the same magic with dog allergies.
Also, in general, I think my dog is probably about as well behaved as a two year old. Potty trained, but obviously the rare accident is unavoidable. A little drooly. Generally follows commands unless he's overexcited. Pretty much happy to crawl in my lap and sleep.
And anywhere you can take a two year old, I think my dog should be allowed to go.
8"And anywhere you can take a two year old, I think my dog should be allowed to go."
I love that idea.
9I guess it's a more necessary service than I realized but I think I'd rather be able to fly with my pet.
10I have two teacup-sized dogs and they do go almost everywhere with me. They BOTH could fit together in a carrier under the seat--So glad to know about that one! I will take them with me next time.
I took them with me to Vegas and they were too small to leave in the kennel at the hotel (crawled right through the tiny holes in the gates) so they allowed me to bring to my room. When I checked out the lady noticed their "therapy dog" dog-tags and told me ALL therapy dogs are allowed in rooms no matter what their size--also good to know.
I take them once a week to the children's hospital for little kids to play with--they are better behaved than even my teenagers.
11I've found that it's rare to have a hotel that doesn't allow pets in guests rooms, but I always check beforehand. Flying, of course, is another story. It's frustrating to pay the additional fees, but I suppose in some cases it costs less than boarding.
12I think it is a smart idea and hope the service does well. Your paying the same fee and can have comfort knowing your pet is being well taken care of.
13I think it's awesome that they can provide this service for the same cost as it would be to send a pet in cargo. Personally I don't know where airlines get off charging you $250 to treat your pet like checked luggage. It's probably just to cover their insurance on the high chances your pet dies in the hot or freezing cargo area, which is horrible.
Kudos to them, this is a hell of a time to start a new business. They may be a niche company, but they are the only ones, so it's zero competition and they aren't charging extra so it's not truly a new "luxury" service. Also, this is America, we love our pets here.
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